Description based on Specified Commercial Transactions Law

Seller name: VANGVI Co., Ltd.
Manager: Matsushima Location: 735-5 Nijomatsukuni, Itoshima City, Fukuoka Prefecture
Phone number: 092-260-5437
Contact email address: info@vangvi.com
Business hours: 10:00-17:00

Expenses other than the product price: Shipping and communication costs will be borne by the customer.

Payment method: Convenience store payment, credit card payment, Apple Pay, Amazon Pay, Google Pay

Payment period: Before the product is shipped.

Product delivery time: Ships from our company from the same day to the next day. Alternatively, we will request shipping to our affiliated warehouse.
Usually, your order will arrive within 2-3 days after being shipped.
*1 Delivery to Okinawa and remote islands may take around 7 days. *2 Excludes periods of transportation problems and extremely busy logistics times.

Delivery: In-house shipping (Yamato Transport/Japan Post) Affiliated warehouses (FBA warehouses, Rakuten Super Logistics, OPENLOGI)

Regarding returns and exchanges: We will accept returns and exchanges for all initial defects. Please let us know via email within 5 days of receiving the product.
* Example - If arriving on 5/1 , until 5/5 -

Regarding returns and refunds due to customer convenience: We do not accept returns or refunds due to customer convenience, such as if the product is different from the image or is no longer needed.

If you are unable to receive the product: If the delivered product is not received within the deadline and is returned, a re-delivery fee of 1,100 yen (tax included) will be charged nationwide. Please note that we cannot refund the product price before placing your order. In addition, if we do not receive a request for re-delivery within one week of the item being returned, we will assume that you have abandoned ownership of the item and will dispose of it at our discretion. In that case, we cannot refund the price. In addition, returned inventory will be stored for one month from the date of purchase. If you do not pay the re-delivery fee within the deadline, you will be deemed to have relinquished ownership of the item, and we will dispose of it at our discretion.

[About inquiries]
The customer service phone line may be difficult to reach depending on the time of day.

If you send a message to info@vangvi.com, we will respond in sequence, so we apologize for the inconvenience, but we would appreciate it if you could contact us by message.

We do not accept inquiries via answering machine or requests for a call back, as there are many cases where calls cannot be answered and we may not be able to resolve your inquiry. Thank you for your understanding.